Incidents reported on status page for sgID https://status.id.gov.sg/ https://d1lppblt9t2x15.cloudfront.net/logos/f0926cf052afadda10d61b55fff3a411.png https://status.id.gov.sg/ en https://status.id.gov.sg/incident/319096 Mon, 29 Jan 2024 06:48:00 -0000 https://status.id.gov.sg/incident/319096#30954aa76453aae5b135f8ea58ad443a0250dbdcb746ea0bf5e742cd38e7863e We have released a fix. Users should now be able to log in successfully. https://status.id.gov.sg/incident/319096 Mon, 29 Jan 2024 05:50:00 -0000 https://status.id.gov.sg/incident/319096#747d3d9082cfa12c74263cb58866accf8525820b65a76e6fce7f9d13fffa188d We have identified the root cause and are working on a fix. https://status.id.gov.sg/incident/319096 Mon, 29 Jan 2024 05:33:00 -0000 https://status.id.gov.sg/incident/319096#e80ba6d47bfd3ab57c2e0c113768b1da55098463e0097ec0a3c08e7eecc26931 We are looking into reports that users on the latest version of the Singpass Mobile app are unable to log in to sgID. Users are reporting that they are able to approve the request, but get stuck on the page after that. https://status.id.gov.sg/incident/281255 Thu, 02 Nov 2023 06:52:00 -0000 https://status.id.gov.sg/incident/281255#e3a050b39f4f4f354caa063a9962a6be29f7af224eb3bac6c7ee0a0862bd55fb Upstream requests to MyInfo have now recovered. https://status.id.gov.sg/incident/281255 Thu, 02 Nov 2023 04:13:00 -0000 https://status.id.gov.sg/incident/281255#5a4dfc178313c3fc442b8b97dc0fb79b94f99f308c3de0c8b5a0eff2f6a8dfc6 Upstream requests to MyInfo are failing intermittently for FIN users only. We will provide an update once MyInfo service has recovered. https://status.id.gov.sg/incident/277748 Thu, 26 Oct 2023 01:16:00 -0000 https://status.id.gov.sg/incident/277748#26f3e45c6176ef6064e959d451d4fbfd7fcbecdb026ac69fb414b5f16302013d We have resolved the issue. We apologize for any inconvenience caused. https://status.id.gov.sg/incident/277748 Thu, 26 Oct 2023 01:08:00 -0000 https://status.id.gov.sg/incident/277748#699c11058e729918d2b3150619c9d338d7c3e28cdb2c6ed721d7ccce34d1ec44 We have identified the root cause and deployed a fix. https://status.id.gov.sg/incident/277748 Thu, 26 Oct 2023 00:24:00 -0000 https://status.id.gov.sg/incident/277748#a1f630f4eed3ac23a71fe46c1d488fb8a0f070d6e4c3746d1bbd25603f036ab4 Registration flow is failing for a small subset of users. We have noted the issue and are working on a fix. https://status.id.gov.sg/incident/268779 Thu, 05 Oct 2023 10:01:00 -0000 https://status.id.gov.sg/incident/268779#d3a7e77d813d9029073d2fad894938f59aa40b350f5851de7e141a6fbe92b974 sgID registration server performance has recovered https://status.id.gov.sg/incident/268779 Thu, 05 Oct 2023 09:28:00 -0000 https://status.id.gov.sg/incident/268779#1e012f8391724afd6546e936def3aa923ae3cdc82d47c971c70cac050c5e71df sgID registration server performance is degraded because our upstream requests to MyInfo are failing. Users who are going through the registration flow will not be able to complete the transaction. This includes new users, and users who are on client apps which use the following scopes: - `myinfo.is_age_above_18` - `myinfo.is_age_above_21` - `pocdex.public_officer_employments` - `pocdex.number_of_employments` We will update you with more details when we get them https://status.id.gov.sg/incident/230534 Sun, 09 Jul 2023 03:11:00 -0000 https://status.id.gov.sg/incident/230534#da73244e74551b8c724caf3895e510171fdff60be9cf0515fdbc4f0147e58df5 A workaround has been implemented and we are monitoring the results. https://status.id.gov.sg/incident/230534 Sun, 09 Jul 2023 03:11:00 -0000 https://status.id.gov.sg/incident/230534#da73244e74551b8c724caf3895e510171fdff60be9cf0515fdbc4f0147e58df5 A workaround has been implemented and we are monitoring the results. https://status.id.gov.sg/incident/230534 Sun, 09 Jul 2023 02:50:00 -0000 https://status.id.gov.sg/incident/230534#ba45d10593ad63e59327f033eabfad8dac44507283bcfe25c9ba91afdb88d125 We have identified the root cause as an issue with our CDN provider Cloudflare. A workaround is being implemented. Thank you for your patience! https://status.id.gov.sg/incident/230534 Sun, 09 Jul 2023 02:50:00 -0000 https://status.id.gov.sg/incident/230534#ba45d10593ad63e59327f033eabfad8dac44507283bcfe25c9ba91afdb88d125 We have identified the root cause as an issue with our CDN provider Cloudflare. A workaround is being implemented. Thank you for your patience!